Etihad Tourism LLC appoints the Agent as its agent for the sale of Holiday Packages within the Territory for the Term which appointment is accepted by the Agent. This Agreement shall be considered a non-exclusive agreement and Etihad Tourism LLC reserves the right to establish its own offices and to appoint its own management and staff in the Territory and/or to use other parties for the provision of similar or complementary services as desired.

1. This Agreement consists of: this Part 1 “Agreement”; its Part 2 (Standard Agent Terms and Conditions); Schedule 1 (Bookings and Settlement), Schedule 2 (Consumer Terms and Conditions). To the extent a conflict exists between the parts and schedules of this Agreement, the provisions of this Agreement shall prevail in the following order:

   Clause 3 of Part 1 (Special Terms And Conditions);

   • Part 2;
   • Part 1 (except for its Clause 3);
   • Schedules 1 to 3.

2. Etihad and the Agent agree that the terms and conditions set out in Part 1 and Part 2 may not be supplemented, amended or deleted in any manner except by way of including such supplements, amendments or deletions in Clause 3 of this Part 1 (Special Terms and Conditions).

Clause 8 Part 2 Standard Agent Terms & Conditions does not apply as Agent payment method will be via Credit Card

This Agreement shall be governed by the laws of the Emirate of Abu Dhabi and the Federal Laws of the U.A.E. as applied in the Emirate of Abu Dhabi. All disputes arising out of or relating to this Agreement shall be subject to the exclusive jurisdiction of the ci vil courts of the Emirate of Abu Dhabi to which the Parties irrevocably submit, save that Etihad may, at its absolute discretion, take proceedings or seek remedies before the courts or any competent authority of any jurisdiction in which the Agent has its place of business, assets or accommodation.

The Agent agrees that by submitting information and select to knowingly consent herein electronically,to these terms and conditions, thereby is legally binding as parties to an Agreement, the entire Agreement is thus considered executed when provided by an authorized representative of the Agent. The Agent also confirms that the information submitted by them is true, lawful and without prejudice to the extent of their knowledge.

• Agent means the second Party identified on page 1 of Part 1.
• Agreement means this entire Holidays Packages Agency Agreement including its Parts 1 & 2 and all of its Schedules.

• ATOL means an Air Travel Organisers’ Licence issued by the CAA.

  ATOL Regulations mean the Civil Aviation (Air Travel Organisers’ Licensing) Regulations 2012 as amended by the Civil Aviation (Air Travel Organisers’ Licensing) (Amendment) Regulations 2018 and any further amendment or re-enactment of the same.

• Booking means the reservation of one or more Holiday Packages by the Agent.
• Guest means everyone identified by name and arrival date in the Booking.
• Effective Date meansthe first date as in Part 1 online acceptance of the agreement
• “Etihad Holidays”, “we” or “us” means, for UAE and GCC customers: Capital Holidays – Sole Proprietorship LLC, a company registered in Abu Dhabi with commercial license number 3897160 whose principal place of business is at Abu Dhabi National Exhibition Centre, Khaleej Al Arabi Street, P.O. Box 5546, Abu Dhabi, United Arab Emirates trading as Etihad Holidays; and for UK customers: Capital Holidays (UK) – Sole Proprietorship LLC, a company registered in Abu Dhabi with commercial license number 2243312 whose principal place of business is at Abu Dhabi National Exhibition Centre, Khaleej Al Arabi Street, P.O. Box 5546, Abu Dhabi, United Arab Emirates trading as Etihad Holidays;
• HBE means Holidays Booking Engine.
• Holiday Packages mean any product component booked through the HBE.
  Lead Name means the person over the age of 18 years named as the first person on the Booking, or any substitute for that person.
• Party means either Etihad Holidays or the Agent and "Parties" means both Etihad Holidays and the Agent.

  PTRs mean the Package Travel and Linked Travel Arrangements Regulations 2018 and any amendment or re enactment of the same and all other UK legislation implementing the Directive (EU) 2015/2302 on Package Travel and Linked Travel Arrangements.

  Schedule of ATOL Agency Terms means the terms which Etihad Holidays is required by Regulation 22 of the ATOL Regulations and the ATOL Standard Terms to include in any written agency agreement with its agents and which apply to flight-inclusive Holiday Packages sold in the UK Territory, and any variation of the same by the UK’s Civil Aviation Authority, the current version of which appear in Schedule 3;

• Tax means any tax, levy, impost, duty, fee, stamp duty, customs duty, or other charge or withholding of a similar nature (including any penalty, fine or interest thereon) levied by, assessed by or payable to a tax authority.
• Term has the meaning given to it in Clause 2 below.
• Territory has the meaning given to it on page 1 of Part 1.
• U.A.E. meansthe United Arab Emirates.
• UK means the United Kingdom.

  UK Bookings: means a reservation of one or more Holiday Packages by an Agent for the Territory of the UK;

• VAT means value-added tax, goods and services tax, sales tax or any other similar taxes.

1. This Agreement comes into force on the Date of Online Acceptance and will continue for a period of 2 years. Upon the expiry of this Term, and each anniversary thereafter, this Agreement will be renewed for successive terms of one year unless either party provides written notice of its intention not to renew this Agreement no later than 2 weeks prior to its renewal.

2. This Agreement may be terminated only in accordance with Clause 16 below.

1. The Holiday Packages will be promoted and sold by the Agent through the agency locationsset out in Schedule

2. Etihad Holidays shall provide each such location with a unique administrative user ID for the HBE which may be utilized only by personnel of the respective location to which the user ID is as- signed.

3. Etihad Holidays may at its sole discretion suspend user IDs of those agency locations which engage, in the reasonable opinion of Etihad Holidays , in market disruptive behavior.

1. During the term the Agent shall perform the following functions on behalf of Etihad Holidays in the Territory:

   1. sale of Holiday Packages, in accordance with the tariffs, rules, regulations and documentation provided by Etihad Holidays ;
   2. promotion of Holiday Packages;
   3. administration of reservations for Holiday Packages and all connected clerical work. These tasks are to be primarily carried out on Etihad Holidays 's HBE, but are not limited to this;
   4. ensure the Agent's profile, details and codes are kept up to date on the HBE;
   5. provision to Etihad Holidays of information concerning local Laws, charges and surcharges;
   6. provision of monthly reports of present and future market developments, as well as any other sales or commercial information that might reasonably be required by Etihad Holidays by the first week of each month;
   7. upon specific written directions and with prior approval, represent Etihad Holidays in negotiations with governmental and other authorities, officials, offices and agencies, as may be legally permitted. The Agent must brief Etihad Holidays on the result of any of these activities immediately after they are undertaken;
   8. preparation of all documents required by local or international regulations or as may reasonably be required by Etihad Holidays , such as declaration for fiscal purposes;
   9. on request by Etihad Holidays , undertake special publicity or advertising. Publicity material of Etihad Holidays shall remain the property of Etihad Holidays ;
   10. ensure consignments are delivered to the receiving points designated by Etihad Holidays ;
   11. arrange for appropriate identification for Etihad Holidays at all the Agent's offices in the Territory and the distribution of Etihad Holidays 's timetables, tariffs and promotional material to Supervised Travel Agents and to the general public in accordance with the Communication Toolkit provided by Etihad Holidays ;
   12. provision of other services, which may reasonably be required by Etihad Holidays upon specific written directions of Etihad Holidays ;
   13. to identify Etihad Holidays on all advertising material which features the Holiday Packages and to state clearly that it acts as agent for the Etihad Holidays and state Etihad Holidays ’s name and, for UK Bookings, Etihad Holidays ’s ATOL number on all advertising material and other documents issued that evidence the formation of a contract between any Client and Etihad Holidays ;
   14. Ensure that all details relating to the chosen Holiday Package, the Booking and any other conditions and relevant general information set out in Etihad Holidays ’s brochure, the HBE or elsewhere are drawn to the Guest’s attention before any Booking is taken.
   15. Ensure that Etihad Holidays ’s booking conditions are drawn to the Guest’s attention before any Booking is taken and that the Guest is given the opportunity to read the booking conditions.
   16. Check that the Lead Name is at least 18 years of age and advise the Lead Name that by asking the Agent to request confirmation of the booking from Etihad Holidays , the Lead Name is deemed to have accepted Etihad Holidays ’s booking conditions and relevant general information on behalf of all persons named on the Booking.
   17. Special requests and disabilities/medical problems:
   18. (i) Notify Etihad Holidays immediately in writing and keep a full clear written note of any special request made by a Guest. Advise any Guest making one that all special requests are subject to availability and cannot be guaranteed unless specifically confirmed in writing by Etihad Holidays .
   19. Immediately notify Etihad Holidays prior to accepting the Booking and keep a full clear written note of any disability or medical problem advised by any Guest (of which full details must be obtained and passed onto Etihad Holidays at the time, with the Guest’s consent), and only accept the Guest’s booking once the Agent has checked with Etihad Holidays that the Guest’s chosen Holiday Package is suitable in light of the Guest’s disability/medical problem.
   20. Corrections and alterations: Notify Guests immediately of any corrections, alterations or other information advised to it by Etihad Holidays by any means concerning any Holiday Package whether so advised before or after the Booking, and confirm this in writing to the Guest concerned as soon as possible.
   21. Representations:
   22. (i) Give Guests an accurate, clear and complete picture of the Holiday Package.
   23. (ii) Not to make any representations, verbally or in writing, to any Guest which are in addition or different to those contained in Etihad Holidays ’s applicable brochure and/or advertising material or which are contrary to corrections or alterations previously advised by Etihad Holidays unless authorised to do so by Etihad Holidays in writing.
   24. Confirmations: Forward Etihad Holidays ’s own confirmation invoice, and any other documents concerning the Arrangements booked (including in particular insurance and travel documents) (and for UK Bookings, the ATOL Certificate (if applicable)) to the Lead Name by first class post or email, as appropriate, immediately upon receipt.

2. The Agent shall ensure that it has sufficient competent personnel to fulfill the obligations under this Agreement. In this respect a minimum of one (1) staff trained should be available for each location (satisfactory proof of the training and all training records must be provided to Etihad Holidays ).

3. The Agent agrees to comply with all reasonable directions and instructions of Etihad Holidays or its authorized representatives concerning all matters affecting or arising out of this Agreement, including pricing of the Holiday Packages.

4. The Agent agreesto train all relevant personnel on Etihad Holidays 's specific processes and procedures and regulatory requirements. This may also require recurrent training.

5. The Agent agrees to take all possible steps to ensure that the quality of the services furnished to Etihad Holidays is not less favorable than that given to any other tour operator, including the Agent itself, at the same location.

6. The Agent shall immediately upon execution of the Agreement provide Etihad Holidays with the list of its employees who will be involved in providing services under this Agreement.

7. The personnel of the Agent who will service this Agreement will at all times be the employees of the Agent and the Agent will ensure that at no point in time, either during the subsistence of this Agreement or upon its termination those personnel will claim to be in the employment of Etihad Holidays . The Agent shall indemnify Etihad Holidays if such claims arise.

8. If in order to service this Agreement, the Agent has to lease new premises or equipment, hire new staff, enter into agreements with third parties and make other financial commitments,the Agent shall be solely responsible and liable for such commitment and shall at no time seek either payment or compensation from Etihad Holidays .

9. The Agent has to perform full data capture as per Etihad Holidays instruction relating to Holiday Packages sold by the Agent into the HBE prior to issuing travel documentsto the guests.

   UK Bookings Only:

10. Where the Booking relates to the UK Territory, the Agent shall perform the following additional functions:
    (a) ATOL Certificates:
    (i) Undertake not to accept payment for the making available of flight accommodation without supplying to the Client an ATOL Certificate on behalf of Etihad Holidays .

    (ii) Supply the ATOL Certificate within the required timescale:
    - In the case of a person who is present, providing it to that person or sending it to them by electronic communication at the time payment is made;
    - In the case of a person who is not present, immediately sending it to that person by electronic communication;
    - In the case of a person who makes a booking by telephone, immediately sending it by electronic communication, or immediately posting it to that person.

    (iii) Notify Etihad Holidays and give sufficient information to enable it to issue an ATOL Certificate, and provide it to the Guest in accordance with subparagraph (ii) above.

    (iv) Forward to the Guest immediately any amended ATOL Certificate as directed by Etihad Holidays .

    (v) provide the Lead Name with an ATOL Certificate in its own name, if it creates its own Package.

    See also Agency Terms 2.1, 3 and 8 of the Schedule of ATOL Agency Terms.

    (b) Receipts and Confirmations:
    Provide the Lead Name with:
    (i) a receipt following the purchase of any Holiday Package, stating the amount taken on behalf of the Etihad Holidays , that the Agent acts as Agent for Etihad Holidays and naming Etihad Holidays ; and (ii) the confirmation document issued by Etihad Holidays.

    See also Agency Term 2.1, 2.3 and 6 in the Schedule of ATOL Agency Terms.

    The requirements are also summarised below:
    their ATOL (or trading name notified to the CAA), ATOL Number and a statement in the following form: “Your Financial Protection When you buy an ATOL protected flight or flight inclusive package from us you will receive an ATOL Certificate. This lists what is financially protected, where you can get information on what this means for you and who to contact if things go wrong.

    (iv) Any receipt supplied must identify which part of the money paid by the Guest is protected by the Etihad Holidays ’s ATOL and which, if any, is not.

    v) The Agent must, where it has sold a Holiday Package, notify Etihad Holidays so that Etihad Holidays can produce a confirmation invoice. This must be passed to the Guest immediately it is received by the Agent. In any event, it must be received by the Guest within 3 days of the Agent accepting payment from the Guest.

    (c) Ensure that the Guest is directed to the FCO/Travel Aware website before they make a booking so the Guest can make themselves aware of any travel advice relating to their chosen destination.

    (d) Required information for Package Holidays:
    (i) Where the Guest is booking a Holiday Package organised by Etihad Holidays , ensure that all information required by Regulations 5, 6 and 7 of the PTRs is given to any Guest or potential Guest in a clear, comprehensible and prominent manner; and where the information is provided in writing, in a legible form.
    (ii) Furthermore, the Agent must provide the Guest with general information about passport, visa and health requirements (including the time they are likely to take to obtain) applicable to the Holiday Package in question for Guest concerned (where the Guest is a British or EU citizen), and ensure that it has a proper system in place for the provision of this information and that this is adhered with at all times. Where any Guest is not a British or EU citizen, tell that Guest where they can find out the applicable information.

1. The Agent may not institute legal proceedings in the name of Etihad Holidays without Etihad Holidays ’s prior written consent and as legally permissible.

2. The Agent may not settle, release or discontinue any action or legal proceedings or otherwise prejudicially affect the interest of Etihad Holidays without the prior written consent of Etihad Holidays , and will do all things necessary to defend Etihad Holidays 's interests pending receipt of instructions. The Agent shall inform Etihad Holidays without any delay of the institution of any claim or legal proceedings against the Agent and/or against Etihad Holidays , including but not limited to third party claims.

1. The Agent shall be responsible for monies in respect of itssales of Holiday Packagesin the Territory.
2. All monies collected by the Agent for Holiday Packages sold are the property of Etihad Holidays and shall be held in a fiduciary capacity by the Agent on trust for and as property of Etihad Holidays until paid to Etihad Holidays .
3. Agent shall promptly remit all monies due to Etihad Holidays on sale of Holiday Packages to Etihad Holidays without any set-off or deduction in accordance with the procedures as shown in Schedule 1.
4. The Agent shall not release to the Guest any tickets, vouchers or coupons until correct payment has been received from the Guest.
5. The Agent is and remains personally liable to Etihad Holidays for monies it should have but failed to collect from Clients in the following circumstances:
6. (i) Deposits where the Agent has confirmed the Booking.
7. (ii) The applicable fee, costs and charges payable on amendment where an amendment request has been confirmed by the Agent.
8. (iii) The total price where the Agent has confirmed a “late booking” (as defined in Etihad Holidays ’s booking conditions).

1. The rates charged by Etihad Holidays for Holiday Packages are net. They are exclusive of VAT and any other Taxes that may be applicable. If VAT is, or becomes applicable by law, this will be charged in addition to the amount due from the Agent.
2. The Agent shall be entitled to mark-up these Net rates in the onward sale to the Guest, such mark-up to be the Agent’s commission. No further commission will be payable by Etihad Holidays .
3. Any extra remuneration or overriding commission to increase revenue production or to protect market share, if any, must be expressly agreed by the Parties in writing with the period to which the extra evidence (as required by the Etihad Holidays Accounts Contact) to Etihad Holidays .
4. On any termination of this Agreement regardless of the cause, no compensation will be payable by Etihad Holidays to the Agent. Any compensation or indemnity for any goodwill created or enhanced by the Agent for, or on behalf of Etihad Holidays during the term of this Agreement is deemed included in the Commission paid.
5. Etihad Holidays shall only reimburse the Agent for expenditures authorized in writing by the Etihad Holidays Accounts Contact before they were incurred by the Agent, and only after the Agent has evidenced such expenditure by producing the relevant original receipts/invoices/other or prior to the Effective Date of this Agreement.
6. No commission (or compensation) will be payable in the event of a Booking being cancelled, for any reason whatsoever.

1. The Agent shall supply to Etihad Holidays a bank guarantee ("Bank Guarantee") from an international bank approved by Etihad Holidays , on or prior to the Effective Date of this Agreement.
2. The Bank Guarantee shall be an unconditional, irrevocable, on-demand bank guarantee in a format acceptable to Etihad Holidays of an amount equal to 45 percent of the gross revenue (based on the sales projection) being collected by the Agent and remitted to Etihad Holidays . It is subject to revision after significant changesin capacity, or a variance of 10 per cent of the budgeted revenue and after every six-month period. Notwithstanding the foregoing, the bank guarantee shall be renewed one month prior to the expiry of each anniversary of this Agreement. Revenue collected by BSP and directly remitted to Etihad Holidays will not reduce the amount of the bank guarantee.
3. Etihad Holidays has the right to cancel or suspend the credit facility if the payment is not received within 15 days, however, in exception cases be increased to 30 Days.
4. The Agent further agrees that it shall maintain the Bank Guarantee for a period of at least two months after termination of this Agreement.

Etihad Holidays shall promptly notify the Agent immediately in writing of any suspension, deficiency, or failure affecting the provision of the HBE, whether temporary or otherwise and whether or not it is continuing. Etihad Holidays undertakes at its cost to take all reasonable steps immediately to remedy any problem and make available the HBE in accordance with this Agreement

1. The Agent shall perform its obligations with all due skill, care and diligence and shall ensure that all personnel employed by the Agent in connection with the sale of Holiday Packages will be appropriately trained, qualified, experienced and capable of competently dealing with the guests.
2. The Agent shall comply with all relevant laws, regulations and Codes of Practice insofar as they affect the Agent’s activities.

1. During the term the Agent shall be entitled to de-scribe itself as a Sales Agent of Etihad Holidays in relation to the Holiday Packages at its places of business and on commercial documents, advertisements, notices, publications, letterheads and similar items.

2. "Etihad Holidays” are trade and/or service marks ("Etihad Marks and Logos") owned or used by Etihad Airways PJSC. The Agent acknowledges and agrees that:

   1. it does not have any rights of ownership over the Etihad Marks and Logos;
   2. it may only use the Etihad Marks and Logos pursuant to this clause 4, and its right to use all or some of the Etihad Marks and Logos may be withdrawn by Etihad Holidays immediately on written notice;
   3. it may not register any of the Etihad Marks and Logos or use any of them in any registered company or business name without prior written authorization from the Main Contact;
   4. when referring to the Holiday Packages and related passenger services provided by Etihad Holidays , it shall use the "Etihad Holidays" mark, as directed by Etihad Holidays from time to time;
   5. it will not (nor permit its agents to) infringe upon or abridge the rights of Etihad Holidays in the Etihad Marks and Logos or directly or indirectly challenge the validity of any of the Etihad Marks and Logos;
   6. it must ensure that all guidelines and examples provided by Etihad Holidays relating to the use of the Etihad Marks and Logos are complied with. These include, but are not limited to, the guidelines and examples of communications activities set out in the most recent communication toolkit ("Communication Toolkit"), if any, provided by Etihad Holidays to the Agent. Any communication activities which the Agent proposes to under- take which are not specifically included in a Communication Toolkit must have prior written authorization from the Main Contact.

3. In the event the Agent's right to use any of the Etihad Marks and Logos is withdrawn ("Withdrawn Marks") the Agent shall at its own expense:

   1. immediately cease using the Withdrawn Marks; and
   2. remove the Withdrawn Marks from any premises, vehicles or uniforms owned or used by the Agent, its agents and employees; and
   3. liaise with the Etihad Holidays in relation to the destruction or delivery to Etihad Holidays of any of the Agent's documents bearing the Withdrawn Marks.

This Agreement is confidential and neither Party may disclose anything or make any announcement relating to this Agreement or its subject matter, to any third party, without the prior written approval of the other Party except as required by law or by any legal or regulatory authority.

Etihad shall not be liable to the Agent in any way for any direct loss or damage in excess of payment otherwise due under this Agreement. Etihad shall not be liable to the Agent in any way for any indirect or consequential loss (including economic loss) of any kind whatsoever which the Agent may suffer by reason of any act, omission, neglect or default.

1. Agents are responsible for accurately booking all itineraries as per customer requirements.
2. The Agent shall indemnify and keep indemnified Etihad Holidays against any error when utilizing the HBE in the issuance or the non-issuance of any travel documents vouchers etc. by the Agent to the Guests.
3. The Agent on behalf of itself, its employees, agents and sub-contractors agrees to indemnify Etihad Holidays for the full amount of all claims, liabilities, demands, damages, costs (including legal costs), expenses, fines and all other sums of whatever nature which Etihad Holidays reasonably incurs or becomes liable for as a result of (i) any breach of any of the terms of this Agreement by the Agent; (ii) any breach of any applicable law or regulation by the Agent; and/or (iii) any act or omission by the Agent outside of the scope of this Agreement or otherwise without the authority of Etihad Holidays .
4. The indemnities at this clause 14 will continue to apply after this Agreement comes to an end for whatever reason.
5. For the avoidance of doubt, Etihad Holidays shall be entitled to deduct any sums owed by the Agent pursuant to this clause from any payment due to the Agent under this Agreement or any other agreement between the parties.

If either Party is affected by Force Majeure it shall promptly notify the other Party of the nature and extent of the circumstances in question. Neither Party shall be deemed to be in breach of this Agreement, or otherwise be liable to the other Party, for any delay in performance or the non-performanceof any of its obligations under this Agreement, to the extent that the delay or non- performance is due to any Force Majeure event. For the purposes of this Agreement, circumstances amounting to “Force Majeure” include war or threat of war, civil strife, riots, natural or nuclear disaster, fire, epidemics, extreme weather conditions, terrorist activity (threatened or actual), governmental action, acts of God and all similar events outside Etihad Holidays and/or the Agent’sreasonable control which prevent or seriously impede Etihad Holidays and/or the Agent from carrying out its obligations under this Agreement.

1. Either Party may in its absolute discretion terminate this Agreement at any time without liability by giving the other Party no less than thirty days’ notice in writing.

2. Either Party may terminate this Agreement with immediate effect by giving written notice to the other Party if the other Party:

   1. commits a continuing or material breach of this Agreement and, if the breach is capable of remedy, fails to remedy it within three days of receipt of written notice giving full particulars of the breach and requiring it to be remedied; or

   2. makes any voluntary arrangement with its creditors or goes into liquidation (or any analogous process) (except for the purposes of an amalgamation, reconstruction or other reorganization and so that the company resulting from the reorganization effectively agrees to be bound by or assume the obligations imposed on the other Party under this Agreement); or

   3. ceases or threatens to cease, to carry on Business.

3. In the event of termination, the Agent will immediately hand over to Etihad Holidays the conduct of existing bookings taken by it on behalf of Etihad Holidays together with the name, address and contact details of all Guests, all relevant booking and other forms, correspondence, files, memoranda, brochures and other publicity material. The Agent will immediately give written notice to its Guests and pay any monies held by it on Etihad Holidays ’s behalf to Etihad Holidays . However, where termination is effected by either party under clause 16.1 the Agent may continue to handle bookings taken by it on behalf of Etihad Holidays prior to the effective date of termination until the conclusion of those Holiday Packages.

1. Unless according to the expressed terms of this Agreement, the Agent shall not, whether by itself or by any person employed or used by it, give, offer or solicit any gift, gratuity, tip, consideration of any kind or any other form of money-taking or reward, collection or charge. (“Gift”) to any person employed or contracted by or acting on behalf of Etihad.

2. Etihad, without incurring any liability, shall be entitled immediately to terminate this Agreement and to recover from the Agent the amount of any loss resulting from such termination if: (i) the Agent is in breach of Clause 17.1 above; or (ii) a Gift has been offered or given to by any person employed or contracted by the Agent or acting on its behalf (whether with or without the knowledge of the Agent).

3. This Clause 17 does not apply to Gifts (i) accepted by an Etihad’s representative for the benefit of Etihad (e.g.: free accommodation or free meals during duty travel), or (ii) of a value of 50 U.A.E. Dirham or less in the aggregate per person

The Agent shall not assign, transfer, charge, deal in any manner, sub-contract or delegate any of its rights or responsibilities under this Agreement without the prior written consent of Etihad Holidays.

Either Party acknowledges that it has read this Agreement, understands it and agrees to be bound by its terms and conditions. This Agreement is in substitution for any previous accommodation agreement between the Parties (which shall be deemed to have been terminated by mutual consent).

Any notice, consent, request, demand, approval or other communication to be given or made under or in connection with this Agreement must be in English, legible, in writing, signed by or on behalf of the person giving it, and delivered personally or by courier to the Parties’ ad- dresses at time of online activation, wherein notice sent by email, it must be sent by an authorized representative and will be considered as received on the next working day.

If either Party fails to exercise or delays in exercising, a right or remedy available under this Agreement or pursuant to any law, that right or remedy (or any other right or remedy) shall not be deemed to have been waived. A waiver of a breach of or a default under this Agreement will not prevent a Party from subsequently requiring compliance with the waived obligation and shall not constitute a waiver of any other breach or default. The rights and remedies provided by this Agreement are cumulative and are not exclusive of any rights or remedies provided by law.

Each of the provisions of this Agreement is distinct and severable from the others. If at any time one or more of those provisions is or becomes invalid or unenforceable (whether wholly or partly), the validity and enforceability of the remaining provisions (or the same provision to any other extent) shall not be affected or impaired in any way.

The Agent shall have a Professional Indemnity/Travel Agents and Tour Operator’s Errors and Omissions Policy with a limit of USD 5 million. The Agent shall also have covered Public Liability Insurance Policy with a limit of USD 5 Million. Both policies to include Etihad Holidays and/or affiliated companies and/or their representatives to be added as Additional Insureds with Cross Liability Insurance provision

1. In the event of any inconsistency between the terms of this Agreement and any legislation, regulations, rules or codes of practice by which Etihad Holidays and/or Agent is bound in the conduct of its business, the latter shall apply to the extent of the inconsistency and the terms of this Agreement shall be construed accordingly.
2. Neither party may assign its rights or obligations under this Agreement (in whole or part) without the prior written consent of the other.

1. This Agreement constitutes the entire agreement between the parties and supersedes any prior agreement or arrangement. See also Agency Terms 1 and 11 in the Schedule of ATOL Agency Terms.
2. In the event of any conflict between the clauses in this Agreement and the Schedule of ATOL Agency Terms, the clauses in the Schedule of ATOL Agency Terms shall take precedence to the extent of any conflict only.
3. The Schedule of ATOL Agency Terms only apply to flight-inclusive Holiday Packages organised by Etihad Holidays and sold in the UK Territory, and do not apply to “Packages” or “Linked Travel Arrangements” (as defined in the PTRs) organised or facilitated by the Agent. The Agent must ensure the Package or Linked Travel Arrangement is sold either under the Agent’s own ATOL or, where the Package/Linked Travel Arrangement doesn’t include flights, it has another form of insolvency protection in place which complies with the requirements of the PTRs to protect the Package/Linked Travel Arrangement.

Etihad Holidays ’s arrangements for the protection of Guest monies with respect to
Holiday Packages sold in the UK Territory are as follows:
Licensable products: protected under ATOL number 11125
Non-licensable packages: protected by means of a bond held by ABTA.
Non-package products: None.

1. The parties hereby exclude any rights that any other party may have in relation to this Agreement under the Contract (Rights of Third Parties) Act 1999.

1. In this clause, the following words have the following meanings:

   1. Agreed Purposes:
      1. For the Agent to be able to make and process the Guest’s booking;
      2. For Etihad Holidays to fulfil its contract with the Guest in providing the Guest with their booked Holiday Package;
      3. For each party to comply with its respective obligations to the Guest;
      4. For each party to fulfil its legal obligations to the other under this Agreement;
      5. All associated administrative, marketing, accounting and legal requirements.

   2. Controller, data controller, processor, data processor, data subject, personal data, processing and appropriate technical and organisational measures: as set out in the Data Protection Legislation in force at the time.

   3. Data Protection Legislation: all applicable data protection and privacy legislation in force from time to time in the UK including the General Data Protection Regulation ((EU) 2016/679); the Data Protection Act 2018; the Privacy and Electronic Communications Directive 2002/58/EC (as updated by Directive 2009/136/EC) and the Privacy and Electronic Communications Regulations 2003 (SI 2003 No. 2426) as amended; any other European Union legislation relating to personal data and all other legislation and regulatory requirements in force from time to time which apply to a party relating to the use of Personal Data (including, without limitation, the privacy of electronic communications); and the guidance and codes of practice issued by the relevant data protection or supervisory authority and applicable to a party

   4. Permitted Recipients: The parties to this agreement, the employees of each party, any third parties engaged to perform obligations in connection with this agreement (including suppliers of travel arrangements, some of whom may be located outside the EEA).

   5. Shared Personal Data: the personal data to be shared between the parties under clause 27.2 of this agreement. Shared Personal Data shall be confined to the following categories of information relevant to the following categories of data subject:

      1. Guests:

         - Name, address, email address, telephone number and any other contact details;

         - Dietary requirements (which may disclose religious beliefs);

         - Health/medical/mobility requirements;

         - Passport details.

2. Shared Personal Data. This clause sets out the framework for the sharing of personal data between the parties as data controllers. Each party acknowledges that one party (the Data Discloser) will regularly disclose to the other party (the Data Recipient) Shared Personal Data collected by the Data Discloser for the Agreed Purposes.
3. Effect of non-compliance with Data Protection Legislation. Each party shall comply with all the obligations imposed on a controller under the Data Protection Legislation, and any material breach of the Data Protection Legislation by one party shall, if not remedied within 30 days of written notice from the other party, give grounds to the other party to terminate this agreement with immediate effect.

4. Particular obligations relating to data sharing. Each party shall:

   1. ensure that it has all necessary notices and consents in place to enable lawful transfer of the Shared Personal Data to the Permitted Recipients for the Agreed Purposes;
   2. give full information to any data subject whose personal data may be processed under this agreement of the nature such processing. This includes giving notice that, on the termination of this agreement, personal data relating to them may be retained by or, as the case may be, transferred to one or more of the Permitted Recipients, their successors and assignees;
   3. process the Shared Personal Data only for the Agreed Purposes;
   4. not disclose or allow access to the Shared Personal Data to anyone other than the Permitted Recipients;
   5. ensure that all Permitted Recipients are subject to written contractual obligations concerning the Shared Personal Data (including obligations of confidentiality) which are no less onerous than those imposed by this agreement;
   6. ensure that it has in place appropriate technical and organisational measures, reviewed and approved by the other party, to protect against unauthorised or unlawful processing of personal data and against accidental loss or destruction of, or damage to, personal data.
   7. not transfer any personal data received from the Data Discloser outside the EEA unless the transferor:
      1. complies with the provisions of Article 26 of the GDPR (in the event the third party is a joint controller) or Article 28 of the GDPR (in the event the third party is a data processor); and
      2. ensures that (i) the transfer is to a country approved by the European Commission as providing adequate protection pursuant to Article 45 GDPR; (ii) there are appropriate safeguards in place pursuant to Article 46 GDPR; or (iii) one of the derogations for specific situations in Article 49 GDPR applies to the transfer.

5. Mutual assistance. Each party shall assist the other in complying with all applicable requirements of the Data Protection Legislation. In particular, each party shall:

   1. consult with the other party about any notices given to data subjects in relation to the Shared Personal Data;
   2. promptly inform the other party about the receipt of any data subject access request:
   3. provide the other party with reasonable assistance in complying with any data subject access request;
   4. not disclose or release any Shared Personal Data in response to a data subject access request without first consulting the other party wherever possible;
   5. assist the other party, at the cost of the other party, in responding to any request from a data subject and in ensuring compliance with its obligations under the Data Protection Legislation with respect to security, breach notifications, impact assessments and consultations with supervisory authorities or regulators;
   6. notify the other party without undue delay on becoming aware of any breach of the Data Protection Legislation;
   7. at the written direction of the Data Discloser, delete or return Shared Personal Data and copies thereof to the Data Discloser on termination of this agreement unless required by law to store the personal data;
   8. use compatible technology for the processing of Shared Personal Data to ensure that there is no lack of accuracy resulting from personal data transfers;
   9. maintain complete and accurate records and information to demonstrate its compliance with this clause 27and allow for audits by the other party or the other party's designated auditor; and
   10. provide the other party with contact details of at least one employee as point of contact and responsible manager for all issues arising out of the Data Protection Legislation, including the joint training of relevant staff, the procedures to be followed in the event of a data security breach, and the regular review of the parties' compliance with the Data Protection Legislation

This document gives an overview of the finance process for Travel agents accessing the Holidays Booking Engine (HBE). HBE is a web based live reservation system that enables Travel Agents to book Etihad Airways Holidays PackagesThree scenarios are described herein for bookings made by Travel agents and package issue by the Travel Agents.

1. The Travel agent who has HBE access will be an approved agent and his Agency Number will be created by Etihad Holidays.

2. For each Agency Number there will access for sub users

3. As mentioned in Section 4, Part 2 of the Etihad Holidays Agent Agreement, it is the sole responsibility of the Travel Agency manager (site manager) to remove and withdraw access provided to an agent under his supervision, and who has left the company

4. Under this agreement, a travel agent will have only have access only to enter Credit card and/or EMD details as a Form of Payment.

5. Multiple EDM or credit card numbers can be used in the same booking for a unique package reference.

6. System will generate E Document only after full payment is entered in HBE for total value of the package.

1. When a Travel agent is approached by a guest for a holiday booking, the agent logs into HBE and offers the guest a travel Itinerary

2. If the offer provided is not accepted by the guest the Travel agent will not proceed to making the booking

3. If the offer is accepted by the guest, the agent confirms booking in HBE.

4. On obtaining an initial deposit or full payment to secure the booking Travel agent inserts the eMD or credit card value and process the payment in HBE to complete the booking.

Etihad Holidays offers net rates to all trade partners on all holiday packages sold via the HBE

1. Etihad Holidays packages will be sold by Etihad Holidays division and approved agents only.

2. Agents will use a company credit card for any holiday packages sold.

1. EY Holiday package will be non-commissionable

2. No commission claimed will be accepted on all products sold via the Etihad Holidays HBE

3. No discount will apply on holiday packages issued by Agent.

1. Refund application will be authorized by Etihad Holidays after all check and balances are complete.

The following terms shall bear the following meanings in these Booking

Conditions:

• “Activity” means a transfer, tour, activity or admission to an attraction or special event;

• “Airline” means Etihad Airways PJSC the national airline of U.A.E.

• “Affiliates” means any entity that is wholly or partial owned and under common control by a Party, here Abu Dhabi National Exhibitions Company PJSC.

• “Booking“ means the reservation of one or more Holiday Packages by the Travel Agent

• “Cancellation” means a change to the departure date, a change in name (exceptions may be permitted for small corrections), a reduction to the number in the party, rebooking airfare, and/or the termination of the entire trip. All other changes to a reservation constitute an “Amendment”;

• “Child” means a person under the age of 12 years on the relevant return date of travel;

• “Etihad Holidays” “we” or “us” means, for UAE and GCC customers: Capital Holidays – Sole Proprietorship LLC, a company registered in Abu Dhabi with commercial license number 3897160 whose principal place of business is at Abu Dhabi National Exhibition Centre, Khaleej Al Arabi Street, P.O. Box 5546, Abu Dhabi, United Arab Emirates trading as Etihad Holidays; and for UK customers: Capital Holidays (UK) – Sole Proprietorship LLC, a company registered in Abu Dhabi with commercial license number 2243312 whose principal place of business is at Abu Dhabi National Exhibition Centre, Khaleej Al Arabi Street, P.O. Box 5546, Abu Dhabi, United Arab Emirates trading as Etihad Holidays;

  “Etihad Holidays”, “we” or “us” means, for customers in the EU or Switzerland: Capital Holidays (Ireland) Ltd a company registered in Ireland with registered company number 530442 whose registered address is at 6th Floor, 2 Grand Canal Square, Dublin 2, D02 A342, Ireland trading as Etihad Holidays

• “Force Majeure” means any unusual circumstance beyond our control including but without limitation war or threat of war, terrorist activity, adverse weather conditions, industrial dispute, closure of airport or technical difficulties;

• “Holiday” means the holiday booked by you or on your behalf with us;

• “Lead Name” means the first named customer on any Holiday booking;

• “Significant Change” has the meaning set out in section 6;

• "Standalone” means a booking for hotels, rental cars and/ or Activity’s without a flight;

• “Travel Agent” means any agent through whom your Holiday with us is booked;

• “UAE” means United Arab Emirates; and

• “You” means any customer who is or may be considering the booking of any Holiday and includes all members of any party who are booking together.

For UAE and GCC customers, your contract is with Capital Holidays – Sole Proprietorship LLC, a company registered in Abu Dhabi with commercial license number 3897160 whose principal place of business is at Abu Dhabi National Exhibition Centre, Khaleej Al Arabi Street, P.O. Box 5546, Abu Dhabi, United Arab Emirates trading as Etihad Holidays. For UK customers, your contract is with Capital Holidays (UK) – Sole Proprietorship LLC, a company registered in Abu Dhabi with commercial license number 2243312 whose principal place of business is at Abu Dhabi National Exhibition Centre, Khaleej Al Arabi Street, P.O. Box 5546, Abu Dhabi, United Arab Emirates trading as Etihad Holidays;

For customers in the EU or Switzerland, your contract is with Capital Holidays (Ireland) Ltd a company registered in Ireland with registered company number 530442 whose registered address is at 6th Floor, 2 Grand Canal Square, Dublin 2, D02 A342, Ireland trading as Etihad Holidays.

Thank you for choosing Etihad Holidays. To ensure that you understand the conditions of your particular Holiday, please read the following terms and conditions. In the event that there is anything, which you do not understand, contact Etihad Holidays (or your Travel Agent if you have booked via an agent) for clarification.

1. These conditions and other information in all Etihad Holidays’ brochures, price booklets, separate publicity material and our website form the contract between you and us. All Holidays are subject to availability and these Booking Conditions. In the event of any conflict between these Booking Conditions and any of the brochures, price booklets, separate publicity material or our web site, these Booking Conditions will prevail.
2. You need to be aware that these conditions contain a limitation of our liability to you and of our obligations in relation to any Holiday, which you book.
3. These conditions do not govern your contract or affect your rights relating to any third party whose services you may separately purchase and use on your Holiday.
4. When you have booked your Holiday, paid a deposit and we have issued a confirmation or receipt to you or to your Travel Agent you are deemed to have agreed to our terms and conditions and a contract exists between you and us.
5. The Lead Name guarantees that he or she has full authority to make the Holiday booking on behalf of all customers named on the Holiday booking and guarantees to pay all sums which are or may become due in relation to such Holiday.
6. Prices are quoted in the currency as determined by your country of booking.
7. Peak travel period surcharge, minimum night stays and holiday blackouts may apply depending on your travel dates.
8. All hotel prices are per person based on double occupancy unless otherwise noted and are subject to change without notice.
9. Online Check-in is available for Etihad Airways flights between 48 hours to 1 hour before departure. Airport Check-in opens 4 hours prior to scheduled departure time. Check-in for Economy Class closes 60 minutes prior to scheduled departure time. Check-in for Business Class closes 45 minutes prior to scheduled departure time. Check-in for all flights to the US will close 2 hours before departure for guests who are commencing their journey in Abu Dhabi. The US Preclearance facility at Abu Dhabi closes for acceptance 60 minutes before departure. For check-in times of other airlines please contact the respective airline. It is recommended that you report to the gate at least 30 minutes before the flight departure. Failure to comply with these conditions may result in the loss of your seat to a stand by passenger or cancelation. All other airline terms and conditions of carriage apply as standard. Please refer at www.etihad.com/en-ae/legal/conditions-of-carriage/
10. Airport/hotel transfers and unique activities require the timely receipt of the complete passenger flight itinerary. If you fail to provide to Etihad Holidays complete flight itinerary prior to the issuance of travel documents, transfers and Activity’s, if purchased, will not be provided and there will be no refund for this unused service.
11. All international travelers must present a government issued passport that is valid for at least six months from the date of re-entry. It is the traveler’s responsibility to provide proper documentation and to comply with the laws of each country flown from or to, and to contact the appropriate consulate, embassy and/or immigration department for your destination country for any specific entry requirements and restrictions. Married or divorced women traveling under names other than what is printed on their travel documents must supply a marriage license and/or divorce decree. Airlines may require documentation for children traveling without their legal guardian beyond what is mandated by the destination country. Please contact Etihad Airways directly at 800 2324 (within the UAE) or +971 2 599 0700 (outside the UAE) for details.
12. Room photographs shown are for informational purposes only and may not depict the actual category purchased.
13. The purchase and sale of the Holiday shall take place (or shall be deemed to take place) and come into effect in the UAE, whatever the circumstances of your booking. Notwithstanding any conflict of laws principles, these Booking Conditions and any contract between you and us shall be governed exclusively by the laws of the Emirate of Abu Dhabi and the federal laws of the UAE, and the Civil Courts of Abu Dhabi shall have exclusive jurisdiction to determine any dispute or claim that arises out of or in connection with the contract with you or its subject matter or formation (including non- contractual disputes or claims).

1. A Holiday booking can be made online on our website www.etihadholidays.com, directly with Etihad Holidays Sales & Service Centre via our Toll-Free number 800 2324 (within the UAE) or phone +971 2 599 0700 (outside the UAE) or through your preferred Travel Agent.
2. When a booking is made via a Travel Agent, all communication with Etihad Holidays must be made via the Travel Agent. Etihad Holidays bears no responsibility or liability of any ex parte communication between Agent and customer. In that case, all monies paid by you to the Travel Agent are held by the Travel Agent as your agent until the booking is accepted and confirmed by Etihad Holidays.

1. We accept cash, credit/ debit cards and Etihad Guest Miles.
2. Once full payment has been received for a confirmed booking, Etihad Holidays will issue E-vouchers for services booked. Printed copies of these E-vouchers must be surrendered by you to the relevant supplier of the services, e.g. hotel or ground transportation supplier at the time of availing the respective services.
   
   a) Etihad Holidays Packages
3. A non-refundable deposit, payable to Etihad Holidays, of minimum 10% of the total package cost shall be due at the time of booking unless specified otherwise. Any non-refundable components of your package, including but not limited to travel insurance, airfares, hotels or special event tickets are payable in full at the time of booking. The full balance must be settled no later than 14 days before your departure date. If we do not receive the full balance by the due date we will treat the booking as cancelled by you and you agree to pay the cancellation charges as described in sections 6.5 – 6.11 of these Booking Conditions.
4. A surcharge may apply for bookings made over the phone to the Etihad Holidays Sales & Service Centre instead of booking direct online. Separate payment policies apply to holiday or special event departures.
5. Until full payment has been received, Etihad Holidays reserves the right to reinvoice your reservation should an error be made in computing your holiday price.

6. At the time of credit/debit card payment, Etihad Holidays may split the merchant of record payment between Etihad Holidays and the air carrier booked. The Etihad Holidays portion of the payment will be processed immediately. The airline will process payment at the time the air tickets are issued.

   b) All Etihad Holidays Packages to Maldives, Seychelles and Mauritius as well as Specialist Holidays to any destination including Cruises, Safaris, Ski, Formula 1 packages, Extended Touring & Self-Drive itineraries and Disneyland® Resort
7. A non-refundable deposit, payable to Etihad Holidays, of minimum 25% of the total package cost shall be due at the time of booking unless specified otherwise. Any non-refundable components of your package, including but not limited to travel insurance, airfares, hotels or special event tickets are payable in full at the time of booking. The full balance must be settled no later than 30days before your departure date. If we do not receive the full balance by the due date we will treat the booking as cancelled by you and you agree to pay the cancellation charges as described in section 6.6 of these Booking Conditions.
8. A surcharge may apply for bookings made over the phone to the Etihad Holidays Sales & Service Centre instead of booking online. Separate payment policies apply to holiday or special event departures.
9. Until full payment has been received, Etihad Holidays reserves the right to reinvoice your reservation should an error be made in computing your holiday price.

10. At the time of credit/debit card payment, Etihad Holidays may split the merchant of record payment between Etihad Holidays and the air carrier booked. The Etihad Holidays portion of the payment will be processed immediately. The air carrier will process payment at the time the air tickets are issued.

    c) Standalone Hotel, Car and/ or Activity bookings

11. All Standalone Hotel, Car and/ or Activity bookings or reservations that do not include a flight component are payable in full at time of booking.

1. Terms and conditions are subject to change at any time without notice in Etihad Holiday’s sole discretion. Prices may not include passport, visa and health protection fees, cots, car seats and food for infants, transport to your departure airport, porterage, gratuities, meals, handling fees and items of a personal nature unless otherwise noted. Special offers and value-added inclusions may be restricted, modified or withdrawn at any time. These promotional Activities have no cash value and are non-refundable if not provided or used. Prices may vary according to specific travel dates. All amenities shown for a particular property may not be available in every room category. Etihad Holidays reserves the right, at any time, to substitute comparable alternate hotel accommodations, to alter or substitute holiday itineraries or to do both. Special room requests will be communicated to the applicable party but cannot be guaranteed. Additional foreign government departure taxes, fees and tourist cards may be due at the destination by the respective government authority and are not included in your price.

2. Some destinations such as Maldives require resort transfers to be booked prior to arrival in the country. If you do not choose to book these through us you will need to make your own arrangements at least 72 hours before you depart to avoid service failures.

3. If you obtain a quote from us for a booking, but do not book it at the time, we reserve the right to increase or decrease the price at any time before you book.

   Air transportation

4. Airfares are based on the lowest applicable airfare available under the Etihad Holidays program at the time of booking and are subject to change. Etihad Holidays can guarantee your airfare only after receipt of full payment. Changes in flight itineraries after the issuance of tickets may result in increased airfares, additional surcharges, or non-changeable & non-refundable flights

5. Airline baggage allowance will be as per the fare type purchased as part of your package. Please note baggage allowances can vary significantly with respect to size and weight restrictions. The number of carry-on pieces allowed may also vary by airport or airline. Please consult your travel agent or contact your respective airport and airline prior to travel.

6. lease see Etihad Airways baggage policy at www.etihad.com/en-ae/before-youfly/baggage-information/ to see what baggage fees apply and other applicable conditions of carriage at www.etihad.com/en-ae/legal/conditions-of-carriage/. Etihad Holidays also offers flights via other airlines, including but not limited to Etihad Airways Partners or equity and/ or code share partners. These airlines may impose additional charges for checked luggage which is collected by the airline at check-in.

7. Etihad Guest® members earn Etihad Guest®miles equal to actual flight miles with the purchase of a Flight inclusive package holiday, plus additional bonus miles from time to time at the discretion of Etihad Holidays. Etihad Guest® miles can also be redeemed for Etihad Holidays packages. Please specify your valid Etihad Guest® membership number at the time of booking. For any questions regarding your Etihad Guest® accrual call 800 2324 (within the UAE) or +971 2 599 0700 (outside the UAE).

   Hotel taxes and service fees

8. Etihad Holidays markets hotels under a “prepaid” model, where we collect the full amount from you in advance and manage the payments to the hotel/Activity/third party reservation facilitator on your behalf. The booking shall be made by Etihad Holidays on your behalf and it shall include two components to the reservation: amounts being paid by Etihad Holidays to the hotel/Activity/third party reservation facilitator on your behalf as well as compensation for services retained by Etihad Holidays. In connection with facilitating your booking, the amount you are charged will include tax recovery charges and service fees. This amount includes an estimate to recover any amount paid to the hotel/Activity/third party reservation facilitator related to your reservation for taxes owed by the hotel including, without limitation, sales and use tax, occupancy tax, room tax, excise tax, value added tax, good and services tax, and/or other similar taxes. The amount paid to the hotel/Activity/third party reservation facilitator in connection with your reservation for taxes may vary from the amount estimated and include in the amount charged to you. The amount charged to you also includes an amount to compensate Etihad Holidays for services in connection with the handling of your reservation.

9. Etihad Holidays is not the vendor collecting and remitting taxes to the applicable taxing authorities. Hotel/Activity/third party reservation facilitator, as vendors, include applicable taxes in the amounts displayed by Etihad Holidays and we hand over such amounts directly to the vendors. Some hotels may charge a “resort fee” or “city tax” upon check in that you are responsible for

   Rental car taxes and service fees

10. Rates for holidays including a rental car do not include state/local taxes, petrol, optional insurance, Collision Damage Waiver (CDW), under age driver charges if under the age of 25, or airport charges, which are payable directly to the rental car company. Rental car drivers must be 21 years of age or older. A valid driver’s license and major credit card in driver’s name are required. Car rental companies may require additional taxes and fees to be paid by you at their rental counter when renting a vehicle.

1. To avoid change fees and cancellation fees we highly recommend you purchasing comprehensive travel insurance. Cancellation is defined as a change to the departure date, a change in name (exceptions may be permitted for small corrections), a reduction to the number in the party, rebooking airfare, and/or the termination of the entire trip. All other changes to a reservation constitute an amendment. All amendments are subject to availability and the terms and conditions at time of booking and the airline conditions of carriage as applicable. Separate cancellation policies may apply to optional Activities, public holiday and special event departures.

   Amendments

2. If you wish to change your booking after a deposit has been paid, the Lead Name should contact their Travel Agent if they booked via a Travel Agent; or Etihad Holidays if they booked directly and subject to availability, we will try to meet the request. Cancellation terms will depend on the nature of the services, the type of Holiday and package type booked:

   Amendment fees for Etihad Holidays Packages

   Number of days between the booked departure date and the date your request for Revision is received by us	Etihad Holidays Amendment fee
   Before 24 hours or more	USD30 per booking plus supplier fees including air fees (if any
   Inside 24hrs & no show	No refund

   a) Amendment fees for Etihad Holidays Packages to Maldives, Seychelles and Mauritius as well as Specialist Holidays to any destination involving Cruises, Safaris, Ski, Formula 1 packages, Extended Touring & Self-Drive itineraries and Disneyland® Resort)

   Number of days between the booked departure date and the date your request for Revision is received by us	Etihad Holidays Amendment fee
   25 days or more	USD30 per booking plus supplier fees including air fees (if any)
   24 days or less & no show	No refund

   b) Amendment fees for Standalone hotel, car and/ or Activity bookings

   Number of days between the booked departure date and the date your request for Revision is received by us	Etihad Holidays Amendment fee
   Before 24 hours or more	USD25 per booking plus supplier fees (if any)
   Inside 24hrs & no show	No refund

   Important notes:

3. Many suppliers, particularly airlines, cruise companies, Disneyland® Resorts, Ski & Safari operators and some hotels do not permit us to change names or travel dates and impose full cancellation charges for amendments. Special Event tickets including but not limited to Formula 1 are also non-refundable.

4. If this is the case, we will pass these charges on to you, in addition to our administration charges. Some accommodation types, particularly self-catering, cruise ship cabin and hotel rooms with reductions for 3 + people, and are priced according to the number of occupants. If fewer people travel than originally booked there will be extra charges to pay, which will be advised to you when you make the changes.

   Cancellations

5. If you or any customer named on your Holiday booking wishes to cancel your booking once a booking has been confirmed and an invoice or receipt has been issued, the Lead Name must notify their Travel Agent (or Etihad Holidays direct if the booking was made directly with Etihad Holidays) in writing. The cancellation charges you will be required to pay will be calculated on the basis of the date we receive the written notification and the booked departure date and the package type that was purchased. Please note we cannot refund deposits, amendment fees or insurance premiums. We strongly recommend that you take out comprehensive holiday insurance which includes cancellation cover. We incur costs from the time you make your booking and you agree that if you cancel your booking, you will compensate us for our expenses and losses as per the table and paragraphs below or if greater (for example if cruise companies, Disneyland® Resorts, Ski & Safari operators and some hotels are concerned) the cost borne by us as a result of your cancellation.

6. Cancellation charges vary according to the type of Holiday booked and certain hotels and products. You will be advised at the time of booking of the relevant cancellation terms and conditions.

   a) Cancellation fees for Etihad Holidays Packages

   Number of days between the booked departure date and the written Cancellation is received by us	Cancellation penalty
   Before 24 hours or more	USD30 per booking plus supplier fees including air fees (if any)
   Inside 24hrs & no show	No refund

   b) Cancellation fees for all Etihad Holidays Packages to Maldives, Seychelles and Mauritius as well as Specialist Holidays to any destination involving Cruises, Safaris, Ski, Formula 1 packages, Extended Touring & Self-Drive itineraries and Disneyland® Resort

   Number of days between the booked departure date and the written Cancellation is received by us	Cancellation penalty
   25 days or more	USD30 per booking plus supplier fees including air fees (if any)
   24 days or less & no show	No refund

7. All Holidays to Maldives, Seychelles and Mauritius are non-refundable if cancelled within 90 days of the date of booked departure or in case of no show and the cancellation amount equals 100% of the booking value.

   c) Cancellation fees for Standalone hotel, car and/ or Activity bookings

   Number of days between the booked departure date and the written Cancellation is received by us	Cancellation penalty
   Before 24 hours or more	USD25 per booking plus supplier fees (if any)
   Inside 24hrs & no show	No refund

8. During Public Holidays and over Special Events stricter conditions may apply for some hotels and suppliers. Cancellation terms & conditions specific to your booking will be advised and confirmed at time of booking

9. For your own interest we strongly recommend that you arrange cover with a comprehensive holiday insurance policy to travel on any of our Holidays. Please contact your Etihad Holidays Agent for details.

10. For any groups of ten or more customers travelling together special terms & conditions apply, which will be advised during the booking process.

    d) Standalone Hotel only bookings

11. For all Standalone Hotel only bookings, the cancellation policy of the hotel will be advised at time of booking. Some rate plans are fully non-refundable, other rate plans can be changed, amended or cancelled free of charge until a specified period of time prior to the booked arrival date. For all changes to standalone Hotel only bookings please refer to the hotel terms and conditions provided at time of booking. In addition to fees imposed by suppliers, Etihad Holidays is charging a fee for all amendments and cancellations.

1. We will do our utmost to deliver your Holiday as booked. As we plan the arrangements many months in advance we may occasionally have to make changes and we reserve the right to do this at any time.

2. If we have to make a Significant Change (as defined below) in circumstances where there has been no Force Majeure, we will notify the Lead Name or your Travel Agent as soon as practically possible and you will have one of three options to choose from, within the notified period:

   1. accepting the changed arrangements;
   2. transferring to another holiday offered by us and paying or receiving a refund for any price difference; or
   3. cancelling your holiday and receiving a refund of all monies paid to us (excluding any travel insurance)

   Significant Changes are limited to changes involving:

   1. Your departure airport;
   2. Your departure airport;
   3. A change of accommodation to a lower star grading; or
   4. Your departure time from your Etihad origin airport, orlength of holiday by more than 12 hours (excluding transport delays once you have checked-in).

1. In cases where any part of your Holiday is on a request basis, the deposit or final payment will only be refunded in full if Etihad Holidays is unable to confirm the booking and no cancellation charges apply to any confirmed components of the Holiday.

2. No refunds will be available on unused services.

3. No refund will be given in any circumstances unless original travel documents and invoice are returned to Etihad Holidays

4. Subject to the above conditions, refunds if any will be processed within 21 days of the presentation of the original travel documents and invoice to Etihad Holidays

5. Any refunded payments will be processed by the same payment method used to make the booking initially and to the same payee. The exception for this will be cash payments received by Etihad Holidays for Holiday packages which will be refunded in the form of a cheque to the original payee on presentation of valid identification

1. We accept responsibility for ensuring that the travel arrangements you book with us are supplied as described in our brochure or on our website. If any part of these travel arrangements is not provided as promised, we will pay you appropriate compensation if this has affected your enjoyment of your travel arrangements. We accept responsibility for the acts and / or omissions of our employees and agents. Our liability in all cases (including in cases of gross negligence) except for death or bodily injury shall be limited to a maximum of the cost of your Holiday and any reasonable directly attributable costs.

2. We accept no responsibility for any delays or cancellations or non-availability of any meal or service due to Force Majeure.

3. In rare cases errors may occur when inputting prices into our reservations system or when printing our brochure. We regret that any contract entered into on the basis of an erroneous price will be void. Accordingly, you cannot seek to rely on an erroneous price when booking a holiday. In the unlikely event of a booking being made following a systems error we will advise you as soon as possible and offer you the choice of either a cancellation with a full refund or continuing with your arrangements upon payment of the difference in price applicable.

4. You should note that the acceptance of any liability on our part in any circumstances is subject to the amount of any claim against Etihad Holidays being reduced by any amount paid to the claimant from time to time for the same claim such as (i) any employee, agent or supplier of Etihad Holidays who is in any way responsible for the death, injury or illness you suffer and / or (ii) under any relevant insurance policy held by the claimant.

5. If you, or any customer named on your Holiday booking, suffer death, illness or injury whilst overseas arising out of an activity which does not form part of your Holiday arrangements, we shall at our discretion, offer advice, guidance and assistance. Where legal action is contemplated and you want our assistance, you must obtain our written consent prior to commencement of proceedings. Our consent will be given subject to your undertaking to assign any costs and benefits received under any relevant insurance policy to ourselves. In any case, we limit the cost of our assistance to you and all customers named on your Holiday booking to maximum AED 10,000 or USD 2725.

6. In respect of Etihad flights included in your Holiday we will use our reasonable endeavours to ensure that in the event of a delay exceeding 3 hours, you will receive light refreshments, in the event of a delay exceeding 6 hours, you will receive a main meal, and in the event of an overnight delay, wherever possible, you will receive meals and accommodation. This section 8(g) is subject to the availability of meals and / or accommodation, and the policies of third party operators, at the location of the delay

7. We do not recommend, arrange or endorse any specific medical services or medical service providers. Notwithstanding anything herein, we will not be liable for any damages, claims, injuries, health risks, losses, liabilities, incidental or consequential damages (collectively known as “damages”) whatsoever and howsoever caused, arising out of, or in connection with, the use or misuse of the medical services received during your Holiday, whether such damages arise in contract, tort, negligence, equity, statute law, or by way of any other legal theory

8. If we make arrangements for you with any third party to provide any services other than carriage by air, or if we issue a ticket or voucher provided by a third party such as surface transportation, hotel reservations, car rental, or any other activities, in doing so we act only as your agent. We will have no liability to you for any such services we arrange for you unless any loss or damage is caused solely by our gross negligence and in such case our liability shall be subject to clause 8.1(a). The terms and conditions of the third party service provider will apply such conditions are available from us upon request.

1. You must ensure that you and all customers named on your Holiday booking have valid passports, any appropriate visas and vaccinations. We are not liable for any costs, delays or illness resulting from your failure to meet these requirements. Please check with the appropriate tourist board/embassy of the destination you are travelling to prior to departure to ensure you have fulfilled any visa/passport requirements in good time before you depart.

2. You are responsible for providing all information to us which we or any airline or other carrier or customs or governmental body may require. This may include information about your name, passport number, nationality, date of birth, gender, country of residence, travel history, occupation, home address, point of origin, final destination and address at destination.

3. You are responsible for ensuring that any existing medical conditions or disabilities, which may require assistance, are declared to us before you book your Holiday or, if newly diagnosed, before the date of departure. We can only accept your booking upon the clear understanding that we cannot be liable if any carrier refuses to accept you or any member of your booking as a passenger if this information is not made known to us. In all circumstances it remains your responsibility to ensure that you are fit to travel and to participate in all of the services and facilities which you have booked and undertaken and also that you have taken the relevant travel and medical insurances. We reserve the right to ask for further medical information from you if you notify a health matter to us and to refuse or cancel your Holiday in our absolute discretion.

4. You are responsible for the behavior of yourself and all customers named on your Holiday booking. We or our suppliers reserve the right to refuse your booking or to remove you and/or any member of your booking from any Holiday arrangement if you or any member of your booking is reasonably deemed to behave in a disruptive or dangerous manner. We will make no refund or payment of any costs incurred by you or any member of your booking under these circumstances, and you may face criminal prosecution.

5. You are reminded that Captains of aircraft have absolute authority over the aircraft and its passengers whilst boarding or in flight. The Captain or other authorized representative of an airline can refuse to carry anyone if they are unruly or are otherwise unfit to travel or are a danger to the flight or other passengers. If you are refused carriage in these circumstances your Holiday will terminate immediately and will be considered as a cancellation by you in accordance with Section 5.2 in such circumstances we will have no further responsibility or liability to you or any member of the booking.

6. If you participate in any activity (including any sports, water sports or winter sports) whilst on Holiday such participation is at your own risk and it is your own responsibility to obtain the relevant insurance.

7. If you receive any medical services whilst on Holiday you acknowledge and agree that such services shall be taken at your own risk and it is your own responsibility to consult appropriate health professionals on any matter relating to your health and well-being.

1. For your own interest we strongly recommend that you arrange cover with a comprehensive holiday insurance policy to travel on any of our Holidays. Please contact your Etihad Holidays Agent for details.

1. We plan our holiday arrangements with great care, and in the unlikely event of a complaint about any aspect of your Holiday, it should be reported immediately to the Etihad Holidays’ local representative or to the Etihad Holidays Operations Team (+971 2 599 0700), who will give a priority response to resolve in-resort issues.

2. Should the matter not be resolved while you are on Holiday, any complaint must be submitted in writing within 30 days of return from your Holiday to your Travel Agent or to Etihad Holidays, Guest Relations Department, P.O. Box 35566, Khalifa City A, Abu Dhabi, United Arab Emirates, or by e-mail to feedback@etihad.ae

3. We regret we cannot entertain claims outside this period.

1. Etihad Holidays, its employees, officers, directors and shareholders (collectively, “Etihad Holidays”) and those of its Affiliates, does not own, control or operate any hotel or any land and/or water transportation vehicles including without imitation, helicopters, boats, rental cars, ground transportation vehicles, transport companies, shuttle services, buses, or local tour companies which may offer excursions or tours. Etihad Holidays occasionally enters into contracts with hotels and air, land or water transportation companies, but all such entities are owned and operated by independent contractors. Etihad Holidays is not responsible for any negligent or willful act, omission or failure to act on the part of any such entity or its employees, or of any other third party beyond its direct control.

2. In order to process your booking and to ensure that your Holiday arrangements run smoothly and meet your requirements, we will need to use the information which you provide to us, including your name, contact details special needs/ dietary requirements. We will ensure that proper information security and data privacy measures are in place to protect your information in compliance with the relevant data protection laws. We will share your information with the relevant suppliers concerning your Holidays arrangements. This information may also be provided to security and credit checking companies, public authorities including customs and immigration if required by them, or as required by the applicable law. Except as set out in these Booking Conditions, we will not share your information with any third-party person who is not a supplier concerning your Holiday arrangements, and with exception with our Affiliates on need to know basis or common group operational purposes. In making the Holiday booking, you consent to providing your personal information and thereby consent to this information being shared with the relevant suppliers under the relevant data protection policy, for the purposes of your booking. Please note that where this information is also held by your Travel Agent, thisinformation will also be subject to your Travel Agent’s data protection policy.

3. The Etihad Holidays name and logo may appear on posted or hand-held signs at your hotel, at the airport of your departure or destination, in vans, buses, coaches or elsewhere during your vacation. This use of the Etihad Holidays name and logo is solely intended to help you identify persons or entities who might provide services to you during your trip, but does not indicate, and should not be understood by you to indicate that Etihad Holidays owns, controls or operates any entity displaying such a sign, or that Etihad Holidays employs or controls any person holding or displaying such a sign.

4. Etihad Airways Stopover. Please refer to the Etihad Airways site for the latest Terms and Conditions - https://www.etihad.com/en/abu-dhabi/stopover

Applicable on or after 01 June 2022 until further notice.

The definitions used in this agreement have the same meaning as those used in the ATOL Regulations 2012 (as amended)

Additionally, ‘Licensable Transaction’ means an offer made by a consumer (or their agent) to purchase flight accommodation for one or more persons on a flight which is accepted by an air travel organiser and constitutes an activity in respect of which that air travel organiser is required to hold an ATOL.

Agency Terms 3, 5, 8, 9 and 13 remain binding on the agent even if the principal ATOL holder has failed.

The obligations of all parties to this agreement extend only to the parties’ conduct in respect of licensable transactions.

Pursuant to AST 2.2 and Agency Term 1 no agency term negotiated between the principal ATOL holder and the agent may contradict or purport to contradict the CAA’s mandated terms and any that do so will be void.

By making available flight accommodation to consumers in the capacity of an agent, in accordance with ATOL Regulations 9, 10 and 12 the agent is deemed to have agreed to the terms of the written agency agreement between the principal ATOL holder and its agent.

The terms of the agency agreement include terms mandated by the CAA to be agreed between principal ATOL holders and agents for principal ATOL holders making available flight accommodation as agents of that principal ATOL holder.

Principal ATOL holders and agents cannot agree, whether in writing, by conduct or otherwise, any terms which contradict, or purport to contradict the terms mandated by the CAA. The agent must keep a copy of this agency agreement for the period it is in force and for 12 months after it expires or is terminated.

1. Agents must comply with ATOL Standard Term 1 as if they applied directly to the agent (as applicable) and any requirements to set out the principal ATOL holder’s name and number should be read as requirements to set out the agent’s principal’s name and ATOL number.

   For the avoidance of doubt, agents are not permitted to use the ATOL logo without the permission of the CAA.

2. The agent must at all times identify the selling, protecting principal ATOL holder on all publicity material (including websites and brochures) that identify a flight or flight inclusive package which the agent is holding out it can make available to consumers.

3. Where the agent produces a receipt for money paid by a consumer the agent must identify which part of that money is protected by the principal ATOL holder’s ATOL and which, if any, is not.

The agent will, if requested by the CAA, report to the principal ATOL holder the unique reference number of each ATOL Certificate supplied by it, along with the corresponding ATOL holder’s reference number, where it acts as agent for the principal ATOL holder and where the transaction with the consumer was a Flight-Only or a package. If requested to do so by the CAA at any time, and including after the failure of the principal ATOL holder, the agent will provide this information to the CAA.

The agent will provide any information requested by the principal ATOL holder necessary to enable the principal ATOL holder to comply with the ATOL Standard Terms or any term of its ATOL.

Any payment received by the agent from consumers, for services owed by the principal ATOL holder to the consumer, is received and held by the agent on behalf of and for the benefit of the Trustees of the Air Travel Trust but subject to the agent’s right and obligation to make payment to the principal ATOL holder for so long as the principal ATOL holder does not fail. If the principal ATOL holder fails the agent confirms it will continue to hold consumer payments on behalf of the Trustees of the Air Travel Trust and without any right or obligation to pay the same to the principal ATOL holder.

1. Where an agent makes available flight accommodation as the agent of a principal ATOL holder, the agent must ensure an ATOL Certificate is supplied to the consumer immediately and in accordance with ATOL Regulation 17, regardless of whether the ATOL Certificate is produced by the principal ATOL holder or produced by the agent on behalf of the principal ATOL holder.

   However, if an agent organises a package which includes that flight accommodation, the agent must immediately supply a package ATOL Certificate to the consumer in the agent’s own name.

2. Where an agent makes available a package as agent of a principal ATOL holder, the agent must additionally obtain a Confirmation (see AST 1.11) from the ATOL holder and, once obtained, pass it immediately to the consumer by the method set out below.

   Where an agent receives any revised Confirmation from the principal ATOL holder, it will immediately pass it to the consumer by the method set out below.

   Note: The method for the supply of a Confirmation means:
   a) in the case of a consumer who is present at the time the agent receives the Confirmation, immediately handing it to that consumer or sending it to that consumer by electronic communication;
   b) in the case of a consumer who is not present at the time the agent receives the Confirmation, immediately sending it to that consumer by electronic communication or by post.

1. When accepting payments in respect of transactions the agent would need an ATOL to transact if the agent were not the agent of the principal ATOL holder, agents may only accept payment from consumers as defined in the ATOL Regulations 2012.

1. Immediately upon the failure of the principal ATOL holder, the agent will provide the CAA with information on:
   a) money paid to it by consumers, in respect of services to be provided for future travel by the principal ATOL holder to consumers; and
   b) the ATOL Certificate unique reference numbers issued by that agent which apply to that failed ATOL holder, in a form acceptable to the CAA

The rights of the CAA and the Trustees of the Air Travel Trust to enforce any obligations under this agreement on either party are not excluded. For the avoidance of doubt, they may be enforced by the CAA and the Trustees of the Air Travel Trust.

[Note: the agency agreement must contain either Agency Term 10A or 10B not both]

EITHER

(A) An agent is not permitted to appoint a sub-agent to perform its obligations as an agent of the principal ATOL holder on the agent’s behalf.

OR

(B) The agent may appoint a sub-agent to perform its obligations as the ATOL holder’s agent and to bind the principal ATOL holder into obligations with consumers or buying ATOL holders. However, the agent may only do so if it enters the ATOL holder into a written agency agreement that contains all the rights and obligations in the agreement that are required by the CAA and published in the CAA’s Official Record Series 3. Any sub-agent of the agent that does not have the benefit of a written agency agreement with the ATOL holder is not authorised to act on the ATOL holder’s behalf. As a consequence, the agent will be responsible to the consumer (or buying ATOL holder) for any acts or omissions of the sub-agent.

NOTE: In these circumstances, as well as the agent being liable to the consumer as principal, both the ‘agent’ and ‘sub-agent’ would be acting in breach of the ATOL Regulations 2012.

If a new or revised Schedule of Agency Terms is published by the CAA in its Official Record Series 3 those new or revised terms will immediately take effect and must be included in the terms of the agency agreement between the principal ATOL holder and the agent within 3 calendar months of the publication date.

Note: a written agency agreement will be deemed to be compliant with ATOL Regulation 22(1)(c) provided that it contains all relevant parts of the schedule of agency terms published by the CAA in its Official Record Series 3 within 3 calendar months of the publication date.

If the principal ATOL holder fails to comply with its obligations to a consumer and by reason thereof the agent incurs a liability or obligation to the consumer, the agent shall be indemnified by the principal ATOL holder against all consequences following from such a failure.

If requested by the CAA the agent will provide any information regarding the principal ATOL holder referred to in AST 4 which it holds to the CAA on demand.